Shipping policy

Thank you for shopping with us at OSPS.LK. We aim to provide you with a seamless shopping experience, including efficient shipping services. Please review our shipping policy outlined below for details on how we handle orders and deliveries within Sri Lanka.

Shipping Destinations:
At present, we only ship orders within Sri Lanka. We do not offer international shipping services.

Order Processing Time:
Upon receiving your order, we strive to process and dispatch it within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Methods:
We primarily use reliable local courier services to deliver your orders promptly and securely. Depending on your location within Sri Lanka, delivery times may vary.

Shipping Costs:
We offer flat-rate shipping charges for all orders within Sri Lanka. The shipping fee will be calculated at checkout based on the weight of your order and your delivery address.

Estimated Delivery Time:
Estimated delivery times vary depending on your location within Sri Lanka and the shipping method selected during checkout. Typically, deliveries are completed within 3-7 business days from the date of dispatch. However, please note that unforeseen circumstances such as inclement weather or logistical challenges may cause delays. We appreciate your patience and understanding in such situations.

Delivery Issues:
In the event of any delivery issues, such as non-receipt of the package or damage during transit, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

Shipping Policy Updates:
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.

Thank you for choosing One Stop Pet Shop. We appreciate your support and look forward to serving you again in the future!